For many entrepreneurs, when it comes to managing your small business, the focus is often on driving sales to grow the business and not on the super smooth day-to-day running of it.
If you find yourself leaping from one fire-fighting scenario to the next, just pause and lift your chin up for a moment - you might see that the root cause of all your pain is actually the underlying process (or lack of one!).
You may have started the business as a sole trader and wonder why you need to bother with creating standard processes and writing it all down for what you do. I get it - even the word process sounds boring, like it belongs in a stuffy corporate manual somewhere and surely not needed for your agile, super savvy online start up? right?
As you grow the business, you take on more staff and more customers - and the amount of work it takes to make sure you do...